Every effort will be made to resolve your complaint satisfactorily. However, in the unlikely event that you are not satisfied with our response, please let us know, explaining why and providing any additional information which may be relevant. This will be escalated and re-evaluated accordingly.
In the unfortunate instance that we cannot resolve your problem or you would prefer independent advice, you maybe entitled to refer your complaint to the Financial Ombudsman Service (FOS)
The Financial Ombudsman Service
Exchange Tower London
0800 023 4 567
0300 123 9 123
From outside the UK:
+44 20 7964 0500
Please see our Terms and Conditions
for further information.