What is Samsung Pay?
Samsung Pay is an easy and secure way to make mobile payments with most Samsung Galaxy phones, and it works virtually anywhere you can use a contactless card.*
*Samsung Pay is available with participating payment networks, banks and merchants and is only compatible with selected cards and Samsung devices. A limit of £30 may apply, based on merchant policies
Which products is Samsung Pay available on?
Samsung Pay is currently available for all the devices listed below.
Samsung Galaxy Note9
Samsung Galaxy S9+
Samsung Galaxy S9
Samsung Galaxy Note8
Samsung Galaxy S8+
Samsung Galaxy S8
Samsung Galaxy S7 edge
Samsung Galaxy S7
Samsung Galaxy S6 edge+*
Samsung Galaxy S6 edge*
Samsung Galaxy S6*
Samsung Galaxy A8
Samsung Galaxy A5 2017
Samsung Galaxy A3 2017
Samsung Galaxy J5 2017
Samsung Galaxy Watch
Samsung Gear Sport
Samsung Gear S3
*Available on Samsung Galaxy S6, S6 edge and S6 edge+ devices which have the Android Nougat 7.0 software update.
What are Samsung Pay’s main features?
Samsung Pay allows you to make quick and easy payments from your Samsung devices in-store (at virtually any terminal where contactless cards are accepted).
In addition to easy payment, you can also enjoy the following:
- You can upload your loyalty cards from selected merchants in the UK, accumulate and redeem points*
- You can set up a card as a ‘transport card’ to use on TfL services. This option means you don’t even need to wake your phone or verify with a fingerprint, iris scanner or PIN – simply touch the middle section of your phone against the card reader**
*subject to store policies
**Compatible with London buses, the Tube, London Trams, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.
Where can I use Samsung Pay?
Samsung Pay works virtually anywhere you can tap your contactless card, look out for the contactless payment symbol.
How do I get Samsung Pay?
Can I continue to use my physical card if I disable Samsung Pay or delete the digital equivalent on Samsung Pay?
Yes, disabling Samsung Pay or deleting a card from it only disables the card from your Samsung Pay. If you wish to disable your physical card, please contact your card issuer for assistance.
What should I do if I lose my original physical card and then receive a replacement card?
The cards on Samsung Pay are digital copies of your physical cards. If you lose your physical card and then receive a replacement card from your bank or financial institution, you should delete the original card from Samsung Pay and replace it with the information from your new physical card.
Can I use a corporate card issued by one of the supported card issuers?
Corporate cards are currently not in scope. Please contact your issuer for any questions.
Can I pay values higher than £30?
Yes. Lots of shops, restaurants & bars accept mobile payments over £30.*
*payment limit subject to retailer.
How can I dispute transactions that I don't recognise?
Please talk to your card network and bank or financial institution.
What if I need more help using Samsung Pay?
If you have questions or require assistance getting the most from Samsung Pay on your Galaxy smartphone, please visit Samsung.com/uk/SamsungPay or call from the UK: 0330 7267729
Please contact your card issuer for assistance regarding the use of your card with Samsung Pay.
How can I use Samsung Pay at Transport for London?
You can choose a designated transport card for faster payments with Transport for London.
1. Select a default transport card
2. Tap on the TfL reader (device must be turned on)
How can I set default transport card?
1. Open the Samsung Pay app and go to ‘Transport card’
2. Turn on 'Use transport card'
3. Select a payment card to set as your default transport card to use at TfL or after registering a new payment card, select 'Make default transport card' to set the card as your default card to use at TfL
Where can I use Samsung Pay at Transport for London?
You can use Samsung Pay to pay as you go on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.
HOW IT WORKS
How does Samsung Pay work?
Samsung Pay uses Near Field Communication (NFC) to make contactless mobile payments.
How do I make in-store purchases with Samsung Pay?
- Start by either swiping-up from the home button or opening the Samsung Pay app from your home screen.
- Next, select the card you want to pay with.
- You can authenticate by intelligence scan (available on Galaxy Note9), iris scanner (available on Galaxy Note9, S9+, S9, Note8, S8+ and S8 phones), fingerprint or pin.
- Tap your phone on the card reader where you’d usually tap your physical card to complete the transaction.
Will I receive a receipt after making a purchase with Samsung Pay?
When paying with Samsung Pay you will receive a receipt for your purchases just as you would with a physical card. You will also receive a notification confirming your transaction, but you will not receive a separate physical or digital receipt from Samsung Pay.
How do I return a purchase if I used Samsung Pay to make the payment?
All purchases made through Samsung Pay can be returned according to the store’s policies. If you return an item paid for through Samsung Pay, the store may require you to hold your phone over the NFC reader to complete the return.
Do I need to have an active internet connection for Samsung Pay to work?
An active internet connection is not required to make in-store purchases, but your phone should connect to the internet at least once per day to ensure that Samsung Pay stays up to date and remains active. You can perform several authentications/transactions during a period without internet access, after which your phone will need an internet connection before additional authentications will process. Samsung Pay does require an active internet connection to activate the app or add a new card.
How can I keep track of purchases I’ve made with Samsung Pay?
Simply open the app and tap on a card to see all the Samsung Pay transactions made with that card. Additionally, a push notification with transaction details will be sent to your phone after each Samsung Pay purchase. Note: Push notifications require an active internet connection.
The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?
No, the card displayed in Samsung Pay will not always exactly match your physical card. The key points to look for are:
1. The Card Issuer
2. The Card Network
How is my default payment card in Samsung Pay determined?
The last card you viewed in Samsung Pay will automatically appear as your default card the next time you open the app. However, you can go to settings to select a default card. Finally, you can always swipe through all the cards you have added and select a different card before making a purchase.
How can I add my card?
Cards can be easily added to Samsung Pay by using your phone’s camera to scan your card information, or by manually inputting the card information yourself. Then, depending on your bank or financial institution policies, Samsung Pay will prompt you to verify your identity through a bank app, a text message, an email, or a phone call.
Is Samsung Pay blocked by entering the PIN or fingerprint incorrectly?
Samsung Pay allows you to make 5 attempts to unlock the application by authenticating with Intelligence scan or Iris scanner (on selected phones), fingerprint or PIN. After 5 attempts, the device then requests a security password (also 5 attempts). Thereafter, using an incorrect security password locks the phone for 30 seconds. The process is repeated 20 times (each block is longer) and then all data is deleted.
How long is the OTP (one-time password) received when registering a card in Samsung Pay valid?
It depends on each issuing bank, but as a general rule 15 min.
How do refunds work?
Refunds are done in the same way as purchases, and the user should follow the store’s refund policy.
How many cards can I add into Samsung Pay?
You can add a total of 10 credit or debit cards and up to 300 loyalty cards into Samsung Pay.
Can I add the same card to more than one phone using Samsung Pay?
Yes, however, the total number of phones you can add a card to may vary. Please contact your card issuer for more details on the number of phones that you can add your card to.
Can I add a card when I am outside the United Kingdom?
Yes, as long as you have an active connection to the internet. However, attempting to add and activate a card while you are outside the United Kingdom may require you to contact your bank.
How is Samsung Pay secured?
Samsung Pay uses Tokenization and Samsung KNOX to secure your payment information.
On the Galaxy Note9 you can use intelligence scan technology to keep your transactions secure. On the Galaxy Note9, S9+, S9, Note8, S8 and S8+, you can use iris scanning technology to keep your transactions secure. On the S7 edge, S7, S6 edge+, S6 edge, S6, A32017, A5 2017 and J5 2017 your fingerprint or a 4-digit PIN is required to authorize in-store purchases.
What is Tokenization?
Samsung Pay uses network tokenization technology that replaces your real card details with a dynamic digital token that is transmitted instead of your physical card’s number. So your transactions remain secure, and your card details stay safe.
How is Samsung KNOX used with Samsung Pay?
Samsung KNOX scans to see if your phone is secure, and disables Samsung Pay if your phone is compromised in order to protect your payment information. Samsung Knox also includes a security design whereby highly sensitive operations and information, such as fingerprint and payment information, are kept on a separate computer chip known as a “secure environment.” Normal applications or malware have no access to the information inside it.
Does Samsung Pay store my personal/payment information in a server or my phone?
No, Samsung Pay does not store your personal /payment information on a Samsung server or on your phone. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and bank or financial institution. Only a device-specific token, which is used to replace your sensitive payment information, is stored temporarily on your phone.
What should I do if my phone is lost or stolen?
If your phone is lost or stolen, you can use Samsung’s Find My Mobile service to find it. The cards and payment information on Samsung Pay will remain safe and secure, but you also have the option of disabling cards remotely.
Does Samsung Pay have access to my bank accounts?
No, Samsung Pay does not have access to your bank accounts.
Will my Samsung Pay information still be on my phone if it is hard reset or formatted?
No. A hard reset of your phone or “restoring factory default settings” will delete all cards registered to your phone.
How can I use my loyalty card?
Go into the Samsung Pay app, select Loyalty Cards, Add Loyalty Cards. Follow the set up process and then select and scan your digital loyalty card as you would your normal loyalty card when making transactions.
How can I redeem points and credits from my loyalty cards?
The redemption of points or credits is done by the merchant systems after you have scanned your loyalty card on Samsung Pay. The process is the same as if you have swiped your membership card. Loyalty cards are subject to merchant terms and conditions.
How do I make in-app purchases with Samsung Pay?
Simply select the Samsung Pay button at checkout within supported apps, then authenticate.
Once you click on the Samsung Pay button, your default payment card will be displayed on the initial purchase. You can choose a different card to pay with by clicking on the card art displayed on the window.
Which Smartwatches support Samsung Pay in the UK?
Samsung pay is available on the Galaxy Watch, Gear S3 & Gear Sport
How do I set up Samsung Pay on Gear?
Your Android mobile device must be running Android 4.4 or higher
It must also have the most up-to-date version of the Samsung Gear Manager App installed
Non-Samsung Android handsets are also supported (download Gear Manager app from Google Play)
From your Android phone: Open Apps > Samsung Gear, Touch Samsung Pay, you may be asked to tap Install Samsung Pay to your smart watch.
Samsung Pay requires that the smart watch has a security Screen Lock PIN active to use the service; if you do not currently have one, you will be asked to set one up.
The remaining registration steps are the same steps used when registering a card in the Samsung Pay app on your phone.
How does Samsung Pay work on a smart watch?
Samsung Pay on the Galaxy Watch, Gear S3 & Gear Sport supports NFC (Near Field Communication) payment technology, meaning it works anywhere you can tap your contactless credit or debit card.
How do I make a payment using a smart watch?
Once you have completed the set up on any Galaxy Watch, Gear S3 or Gear Sport, press and hold the Back key, the last used card is shown and the smart watch is ready to make a payment, you can then tap the “Pay” button on screen to Pay.
Is Samsung Pay on the Galaxy Watch, Gear S3 & Gear Sport compatible with non-Samsung smartphones?
Samsung Gear Manager includes Samsung Pay and is compatible for setup with any Android smartphones running 4.4 Kitkat or above.
Can I use Samsung Pay on the Galaxy Watch, Gear S3 or Gear Sport even if I don’t have my phone on me?
Yes, your smartphone does not need to be nearby to use Samsung Pay on the Galaxy Watch, Gear S3 or Gear Sport. You will need your smartphone the first time you set-up Samsung Pay for your smart watch.
Can I tap and pay with Gear at any angle?
Samsung Pay on Gear works comfortably at any angle for users, however for the most seamless payment experience; we encourage users to tap the top edge of the watch interface to the NFC reader on the point of sale terminal.
What is the Samsung Pay companion app on the phone?
The Samsung Gear Manager is one of the most important parts of the smart watch, bringing with it the User Interface to assist Samsung Pay card management and notification settings. Samsung Pay on the Gear S3 and Gear Sport is controlled by Samsung Gear manager.
How can I review a history of my transactions made with my smart watch?
Notifications are shown on the phone notification panel (top of the screen) just after payment is made, Users can also review last 10 transactions on Samsung Pay Gear via Samsung Gear Manager. Users can turn off notifications if preferred.
How can I register my card into the Samsung Pay app on Gear?
Open the Samsung Gear Samsung Pay companion app on your phone. Cards can be either registered by optical card recognition (OCR) or manually inputting the card information.
Just like the regular Samsung Pay product for the phone, the user will be prompted for identity verification through a text message, email, or phone call.
Will cards already registered on my Samsung Pay smartphone app appear on my smart watch?
No. Cards are registered on each device separately.
How many cards can I register into the Samsung Pay app on Gear?
You can register a total of 10 credit or debit cards.
Without a fingerprint scanner, how can I be sure someone won’t use my credit or debit cards if I lose my watch?
Samsung Pay on your Gear protects your card information with the same advanced security as Samsung Pay on your Samsung Galaxy phone, using tokenization, KNOX and PIN protection to make secure payments. Once Samsung Pay is activated on your Gear, your smartwatch will enable the PIN protection. You must enter your PIN each time you put on the Gear, and you won’t need to enter your PIN again until you take your Gear off, making shopping with Samsung Pay on the Gear simple and secure.
How often does the user have to re-authenticate via PIN?
User authenticates once with PIN after putting the Gear smart watch on their wrist.
How many seconds after a user takes the watch off their wrist will they be de-authenticated?
Approximately 3 seconds.
How many seconds after a user triggers a smart watch into payment mode (by pressing and holding the Back Key), do they have to transact?
Users have up to 30 seconds to transact.